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Fitdigits FAQs

Getting Started

Q. What devices are Fitdigits apps compatible with?
For the latest list, please see our Device Compatibility section.
Q. I searched "Fitdigits" in the app store and iBiker and iRunner came up. Are these apps any different from Fitdigits or iCardio?
A: They all share the same back end. You should be able to use any of them functionally the same way.
Q. I have downloaded Fitdigits from the app store. What are my first steps to get going?
A: First, you need to register the app with an email and password. The registration screen will pop up when you first open the app. After you sign in, the app will "Sync" your account, meaning you now can also login in to My Fitdigits.
Q. Why is the app asking me for personal information like my birthday and weight?
A: What makes Fitdigits special is heart rate based training and a user-specific caloric burn formula. In order to create custom heart rate zones and accurate caloric burn data, Fitdigits requires your age, weight and Fitness Level. For more information, read our blog post on Counting Calories- The Fitdigits Way.
Q. Do I need to purchase a Heart Rate Monitor and / or an in-app upgrade to use the Fitdigits app?
A: In short, no. The free Fitdigits app offers a multitude of features before you pay a dime! You can record workouts using GPS, drawing a map of your route and receiving a workout summary with your pace, distance, duration, and a calories estimate. You also can link with Health Partners like Fitbit or MyFitnessPal, share workouts to Facebook, and record health metrics like weight or blood pressure. However, to get the most out of your workout and Fitdigits we suggest a PRO upgrade and a compatible Heart Rate Monitor.

Sales, Upgrades and Availability

Q. If I upgrade to PRO on one device (such as an iPhone), will the second device (such as an iPad) also be upgraded?
A: Yes! Fitdigits upgrades are account based, not device based, so if you sign in with your email address and password and upgrade to PRO, any device you sign in to with the same username and password will also have the PRO upgrade. For more details, read our blog post Enabling Fitdigits Upgrades on a Second Device.
Q. Can I have two upgraded accounts (say for my spouse and I) on one device?
A: Each individual app only allows for one user to sign in, and since calories are based on your age, weight, and fitness level we do not suggest sharing an app with another person. However, what you can do is have the second user download a different app in the Fitdigits family of apps, such as iBiker or iRunner, then login and upgrade this app. That way, your app will always be Fitdigits and their app will always be iRunner, allowing for you both to track workouts on the same device.

Using Fitdigits

Q. How do I set-up structured workouts?
Access Interval training functionality, also called structured workouts, via the gear icon on the home page -> Workout Routines, and tap the + button in the upper right. Read our blog post Interval Training (Heart Zones) to learn more.
Q. How do I share my workout results to my Facebook Page?
You can share your workouts to Facebook either through the app or on My Fitdigits. For step-by-step details please read our blog post Facebook Sharing.
Q. How do I Tweet my workout results?
You can share your workouts to Twitter either through the app or on My Fitdigits. For step-by-step details please read our blog post Tweet Your Workouts.
Q. How do I share my workouts to Fitdigits partners like TrainingPeaks, DailyMile, and Runkeeper?
You can link with our partners under Menu -> Partners. Once you are linked, share workouts by going to Results, tapping the workout you wish to share, and then tapping the partner you wish to share the workout to. Read our blog post Sharing Your Fitdigits Workouts to learn more.
Q. Where can I learn more about how to use Fitdigits?
We continuously add blog posts that specifically address questions and inquiries from users. Visit the Fitdigits Blog to learn more about how to use Fitdigits.
Q. How do I access the different dashboards, charts and maps?
A. Swipe from right to left to access the various screens during a live workout. Read our blog post In-Workout Dashboard Overview for more information.
Q. How do I customize the tiles on my workout dashboard or add a second dashboard?
During a workout the dashboard is your helpful guide, listing your stats in real time. We have pre-determined what stats are most useful for each workout type, but you can personalize the dashboard and choose which of a plethora of stats you want to display. Go to Menu -> Settings -> Settings by Activity Type, then choose the workout type you wish to edit the dashboard for. Next choose Dashboard -> Add New Dashboard, and tap on the metric you wish to change. For more details, read our blog post Customize Your Dashboard.
Q. Can I turn off my screen and lock my device to save battery during a workout?
Yes, Fitdigits can continue tracking your workout when you device is locked. Tap the sleep/wake button on the top of your device to lock it. Unlock your device by tapping the sleep/wake or home button.
Q. How are the default Fitdigits Heart Zones calculated?
A: Fitdigits heart zones are calculated first by determining your maximum heart rate (MaxHR). Fitdigits uses the Fox and Haskell method (220-age) to determine maximum heart rate then calculates 50, 60, 70, 80 and 90% of MaxHR to determine zones.

  • Zone 1 = 50-59% of max heart rate
  • Zone 2 = 60-69%
  • Zone 3 = 70-79%
  • Zone 4 = 80-89%
  • Zone 5 = 90-99%
Fitdigits will create personalized and more accurate heart rate zones if you complete a Fitness Assessment.
Q. Can I add my own custom heart zones?
Yes, you can set your own custom heart zones by going to Menu -> Settings -> Settings By Activity Type, choose the Activity Type you wish to create the HR Zone for -> Heart Rate Zones -> Add Zone Set. For more details, read our blog post Customized Heart Rate Zones.
Q. What is a Fitdigits sync?
A. When you sync, Fitdigits will upload all of your workouts, health information, profile information and more to your "cloud" account. This enables you to access your information on multiple devices and on My Fitdigits. Workouts and some other features auto-sync after you finish the workout, so you do not have to sync all of the time but we suggest doing so often. To do so, open the menu and tap "Sync". For more details read our blog post Syncing Fitdigits Workouts.
Q. I forgot my password, what now?
A. In the Fitdigits app, go to Menu -> My Profile (Your Name) -> Reset Password. Enter your email address and a new password should be sent to you immediately. For more details, read our blog post Reset Or Change My Fitdigits Password


Q. How do I pair my sensor with Fitdigits?
A. To pair, first you must activate the sensor. For heart rate monitors, this means putting the sensor around your chest, slightly wetting the inside of the sensor to simulate the sweat needed to activate the electrodes in the monitor. For Speed & Cadence sensors, this means pushing your pedals a few time and for foot pods this means stomping your foot on the ground in a running motion. Once the sensor is activated, go to Menu -> Sensors, and turn your chosen sensor "ON".
Q. I’m receiving no heart rate, or an abnormal heart rate reading from my heart rate transmitter. What could be causing this?
A: There can be several reasons for abnormal or irregular readings. The most common is poor contact between the skin and the electrodes of the transmitter. Here are some tips to help ensure good contact:

  1. Moisten the grooved electrode areas on the back of the transmitter. At the beginning of the exercise session your skin may be dry and the moisture will help ensure better contact. When you start to sweat, the contact will improve because the salt in the sweat conducts the electrical signals very well.
  2. Tighten the elastic strap of the transmitter until it is snug around your body. If the transmitter is loose, the movement of the electrodes disturbs the detection of the ECG signal.
  3. Check your heart belt battery. A low battery can cause abnormal heart rate transmission or none at all.
For more information, read our blog post Troubleshooting Your BLE Sensor.
Q. I am unable to pair my BLE heart rate monitor with Fitdigits. What do I do to fix it?
A. Oftentimes, the best thing to do is to discharge the battery and then try to re-pair. For more information, please see our blog post Polar H7 Not Pairing? Discharge It".
A. When you change the battery in your heart rate monitor or if you are using a new heart belt, you must update Fitdigits with the new sensor ID. To do so, go to Menu -> Sensors, and tap on the name of the monitor. Then tap "Delete", and turn the pairing back on. For more information, read our blog post Trash a Heart Belt Pairing.
Q. How do I install a Speed and Cadence Sensor?
A. For detailed Speed and Cadence installation instructions, please read the Scosche Rhythm Speed & Cadence User Guide.
Q. How do I install a Foot Pod?
A. For detailed Foot Pod installation instructions, please read our blog post Getting Started With Your Polar BLE Stride Sensor.
Q. Can Fitdigits track cadence on an Indoor Cycling bike and how does this work?
A. Fitdigits can track cadence on an Indoor Cycling bike, but not using the Speed and Cadence sensor outdoor bikes use. You must use a Cadence sensor specifically for indoor bikes. The cadence sensor is available for purchase from Wahoo Fitness. After you have paired the sensor, go to Menu -> Settings -> Settings By Activity Type -> Indoor Cycling -> Choose Cycle, and choose the appropriate cycle type.
Q. Where can I find sensor troubleshooting for Heart Rate Monitors, Foot Pods, and Speed and Cadence Sensors?
A. Please read our blog post on Troubleshooting Your Sensors.
Q. Will Fitdigits work with my ANT+ sensors?
A. Fitdigits will no longer support ANT+ sensors. For more details, read our blog post Fitdigits Discontinues ANT+ Support on iOS 8.

GPS, Location Services and Wi-Fi

Q. How do I turn on Location Services for Fitdigits?
A. Setting up Fitdigits to use Location Services is a two step process. First, you must enable Location Services for the Fitdigits app in your iPhone settings. To do this:
  1. Tap Settings from your iPhone home screen
  2. Tap Privacy -> Location Services
  3. Locate the Fitdigits icon and tap it.
  4. On “Allow Location Access”, choose “Always”

Now your iPhone will enable Location Services for Fitdigits. The next step is making sure that Location Services is turned ON in the app itself:
  1. From the Fitdigits home screen, tap Menu icon
  2. Tap “Sensors”
  3. Verify that Location is turned ON
Q. I have an iPod touch, do your apps enable mapping on an iPod touch?
A. Yes, even though the iPod touch is not GPS enabled, Fitdigits uses Wi-Fi for mapping on your device. Results and accuracy vary greatly with Wi-Fi because of its limited availability.
Q. I live in the mountains, and often we have poor cellular reception. Can I still use Fitdigits apps?
A. Yes. Cellular reception is not required until you want to sync to the cloud, which you can also do over Wifi after any entries or workouts. However, our GPS readings do rely on satellite GPS readings for distance. Yet another reason to get a foot pod- for bad GPS areas, they give you good speed/distance readings. For cycling, the equivalent is the speed & cadence sensor.

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